- NICE VOIP Call Recording, Nice Nim4.1
- Monitoring , Recording & Query Generation of calls
- Troubleshooting recording issue
- Create / Deletion of user.
- Application Access given to the user.
- Search for the call recording as per auditor’s requirement.
- Download the calls which is compliance
- Maintenances and Administration of Nice Server.
- Daily monitoring the Server.
- Highlight the issue if found any production issue to user.
- Log a call with NICE and coordinate with them till issue resolved.
CISCO
- L1 support to the customer
- Adding/Deletion of Device on requirement of the customer for recording.
