Candidate Profile

Junaid Murtuza                                                              

  Mobile: 00971507717306                                                                                       :junaid.murtuza@gmail.com

   Visa Status: Visit

To pursue my skills in creative and challenging assignments, looking forward to work in a highly professional environment, which encourages innovation and rewarding.

PROFILE SNAPSHOT

• Good learning skills to adapt the rapid changing technologies and eagerness to work on it.
• Good grasping power in learning new concepts and technology.
• A team player with strong communication, relationship management and analytical skills and ability to meet SLA.
• Managing production, staging and preproduction / testing and training environments both for application and infrastructure related changes.
• Coordinating, planning, defining, resource implementation of new and existing application from conception to production and continuous improvement
• Computer adept at MS Office and operating systems including Windows 7, XP, Unix, SQL Plus, Oracle 11g, HTML, AS400, BladeLogic.
• Good Exposure to VM ware and Networking.
• Service Desk Management: Incident, Problem and Change management.
• Service Desk Ticketing Tool: BMC Remedy,JEERA and Servicenow.
• Involved in Releases and DR activities.
• Involved in Incident Management.
• As per management perform JEOPARDY management task.

ACADEMICS

• BCS Pune University, Pune, 2008.
• XII, Maharashtra State Board, 2004.
• X, SSC Board, Maharashtra, 2002.

Trainings Attended

• Completed corporate training of Oracle Apps 11i. (Webnology Software Development and Training Centre. Hyderabad).
• Completed corporate training of UNIX. (ORBIT IT consulting Pvt Ltd. Hyderabad).
• Completed corporate training of Oracle 10g, 11g & Oracle DBA (ORBIT IT Consulting Pvt Ltd. Hyderabad).
• Completed corporate training of Milestone, Design & Thinking & ITIL in Infosys Ltd, Pune

PROFESSIONAL EXPERIENCE

Infosys Ltd, India, Pune                                                                                                                                               

Client: Barclays                                                                                                                                                                   Jan `2013 – Oct `2016   

Technology: SQL, UNIX.

Application: ORAC (Operational Risk & Control), Toad, SERVICENOW, BladeLogic.

Designation: Technology Support Specialist.

The Release Management Process is responsible for planning, scheduling and controlling the movement of Releases through the environments conforming to the Software Development Life Cycle (SDLC).

• Maintain Release Management process for Client and continually introduced improvements.
• Managed 1 week Service Pack and 1 month major releases for Client.
• Tracked Change Management for internal instance for both code and system level changes.
• Coordination with configuration management to ensure that all applicable environment issues are resolved in advance of production implementation.
• Involved in up gradation and code release of software.
• CAB meeting representative from IT infrastructure.
• Manage check point conference bridge while duty managing a deployment.
• Responsible to maintain RFC’s and make sure the processes adhere to change/Release management standards.
• Communicate overall completion status to Technology project managers
• Track deployment activities as they occur using implementation plan.
• Facilitate the resolution of issues during deployment and escalate issue where necessary.
• Create and maintain Release Notes.

• Keeping Release calendar up to date.
• Understand the Prepaid Management Change Management SLAs.
• Ensure all required resources are available.
• Collate implementation plan.
• Creating and submitting Change Request in GSM.
• Coordinate the Release making sure it is deployed within the approved timeline.
• All communications to stakeholders, before, during and after the release.
• Organize walkthroughs to ensure all parties involved understand their role and responsibility.
• If required complete Post Implementation Review (PIR).
• Ensure all tasks within the Change Record are completed in a timely manner.
• Change Request Closure.

• Provided end user support for system administration issues.

• Updated user documentation and conducted training as needed.
• Monitored servers and reported issues to prevent operational impact.

Key Accomplishments:

• Reduced the number of open Problem tickets by over 50% within a two month period.
• Developed the Problem Management process documentation.
• Developed and implemented process improvements for accuracy with open vs. closed tickets metrics capabilities, determining root cause analysis.
• Provided experience and leadership to a recently assembled Problem Management Team.